User: Yes, you are speaking with our nature

Agent: Thank you for confirming your details. We are contacting you regarding your Saudia flight from Jeddah to London, departing on the second of August at two thirty in the afternoon and arriving at six forty-five in the evening. We regret to inform you that, due to a schedule change, this flight has unfortunately been rescheduled. I'm truly

User: I don't care about that. Just give me my refund. I want my money.

Agent: I understand, and I'm sorry for the trouble. We can certainly arrange a full refund of your ticket amount. It will be returned to your original form of payment, and once processed it typically takes seven to fourteen working days. Before we can proceed, I need to confirm that with you. Would you like me to go ahead and start the refund process now?

User: Yes, go ahead with the refund

Agent: All right. For security, we’ve sent a one-time PIN to your registered mobile number. Please enter it on your phone keypad by pressing the hash key, then the four digits, and then the hash key again. Or, if it’s easier, you can say the four digits aloud. Please go ahead now.