User: Yes, you are.

Agent: Thank you for confirming your details. We are contacting you regarding your Saudia flight from Jeddah to London, departing on the second of August at two thirty in the afternoon and arriving at six forty-five in the evening. We regret to inform you that, due to a schedule change, this flight has unfortunately been rescheduled. I'm truly sorry for the inconvenience this may cause. Shall I share the details of the new arrangement we have

User: Can you tell me how long was this flight delayed?

Agent: Certainly. Your original flight was scheduled to depart at two thirty in the afternoon and arrive at six forty-five in the evening. It has been rescheduled to depart at ten thirty in the evening and

User: Okay, relax. Let me know what all options I have.

Agent: Understood. We have arranged a new Saudia flight for you on the same route. It departs on the second of August at ten thirty in the evening and arrives on the third of August at two forty-five in the morning. It’s a direct flight in Economy, and all

User: okay don't bother me anymore and just give me my money back i i won't be uh i won't be booking flight from your airlines i hate it

Agent: I'm sorry for the inconvenience and I understand your frustration. If you'd like to cancel and get a refund, I can help you with that right now. Shall we go ahead and start the refund process?

User: Yeah, we haven't processed.

Agent: Understood. We'll issue a full refund to your original form of payment, and you'll receive the amount within seven to fourteen working days. For security, we have sent a one-time PIN to your registered mobile number. Please enter it on your phone keypad: press the hash key, then the four digits, then the hash key again. Or, if that's easier, you can simply say the four digits aloud.