User: if you are

Agent: Thank you. We are contacting you regarding your Saudia flight from Jeddah to London, departing on the second of August at two thirty in the afternoon and arriving at six forty-five in the evening. We regret to inform you that, due to a schedule change, this flight has unfortunately been rescheduled. I'm truly sorry for the inconvenience this may cause. Shall I share the details of the new arrangement we have for you?

User: No, I would not like to move in the new arrangement. I would like a pin for refund

Agent: I understand. We can arrange a full refund to your original form of payment, with no fees. For security, I’ll need to verify the refund request. I’ve sent a one-time PIN to your registered mobile number. Please enter it now on your phone keypad by pressing the hash key, then the four digits, and then the hash key again.

User: My pin is 1234.

Agent: Thank you. Your identity is verified and your refund has been confirmed. The amount will be processed to your original method of payment, and a confirmation will be sent to your registered mobile number. Thank you for contacting Saudia.