User: Yes, you are.

Agent: Thank you for confirming your details. We are contacting you regarding your Saudia flight from Jeddah to London, departing on the tenth of August at two thirty in the afternoon and arriving at six forty-five in the evening. We regret to inform you that, due to operational reasons beyond Saudia's control, this flight has unfortunately been cancelled. I'm truly sorry for the inconvenience this may cause. Shall I share the details of the new arrangement we have for you?

User: No, I would like to, I would like to come to the slide.

Agent: Understood, I won't take much of your time. We can arrange a full refund to your original

User: I think we are fully done.

Agent: Understood, Mr. Mishra. I can help you request a full refund to your original form of payment. It will be processed without any cancellation fee, and you'll receive it within seven to fourteen working days. For security, we have sent a one-time PIN to your registered mobile number. Please enter it on your phone keypad: press the hash key, then the four digits, then the hash key again. Or, if it's easier, you can simply say the four digits aloud.