User: Yes, I want to respond.

Agent: I understand you’d like a refund. First, I need to let you know what happened with your original flight. We are contacting you regarding your Saudia flight from Jeddah to London, departing on the second of August at two thirty in the afternoon and arriving at six forty-five in the evening. We regret to inform you that, due to a schedule change, this flight has

User: Look, I don't care about that. Just give me my refund. I want my money back turning post

Agent: I hear you, and I’m sorry for the inconvenience. To get your refund started, I’ll need to explain how it works. We can process a full refund to your original form of payment with no fees, and it usually takes seven to fourteen working days. To confirm, would you like me to proceed with that refund now?

User: Yes, I'm good with that refund.

Agent: Understood. Before we can finalize the refund, we need to verify your request for security. I’ve sent a one-time PIN to your registered mobile number. Please enter it on your phone keypad by pressing the hash key, then the four digits, and then the hash key again. Or, if it’s easier, you can simply say the four digits aloud.

User: 1, 2, 3, 4.

Agent: Thank you. Your identity is verified and your refund has been confirmed. The amount will be processed to your original method of payment, and a confirmation will be sent to your registered mobile number. Thank you for contacting Saudia.