User: Yes, you are.

Agent: Thank you, Mr. Mishra. We are contacting you regarding your Saudia flight from Jeddah to London, departing on the second of August at two thirty in the afternoon and arriving at six forty-five in the evening. We regret to inform you that, due to a schedule change, this flight has unfortunately been rescheduled. I'm truly sorry for the inconvenience this may cause. Shall I share the details of the new arrangement we have for you?

User: No, I don't want any side zones over here.

Agent: I understand, Mr. Mishra, and I'm sorry for the inconvenience. If you prefer not to take another flight, I can help you cancel this booking and request a full refund to your original form of payment. Would you like me to proceed with the refund option?

User: Okay, go ahead with the refund option

Agent: All right. We will request a full refund to your original form of payment, and you should see it within seven to fourteen working days. For security,

User: Thank you.

Agent: For security, we have sent a one-time PIN to your registered mobile number. Please enter it on your phone keypad: press the hash key, then the four digits, then the hash key again. Or you can simply say the four digits aloud.