User: If you are.

Agent: Thank you, Mr. Mishra. We are contacting you regarding your Saudia flight from Jeddah to London, departing on the second of August at two thirty in the afternoon and arriving at six forty-five in the evening. We regret to inform you that, due to a schedule change, this flight has unfortunately been rescheduled. I'm truly sorry for the inconvenience this may cause. Shall I share the details of the new arrangement we have for you?

User: No, I want a refund.

Agent: Understood, Mr. Mishra. I can help you request a full refund instead. There will be no cancellation fee, and the refund will go back to your original form of payment. May I confirm that you would like to proceed with the refund?

User: Yeah, I'll go ahead with the refund.

Agent: All right. For security, we have sent a one-time PIN to your registered mobile number. Please enter it on your phone keypad by pressing the hash key, then the four digits, and then the hash key again, or you can say the four digits aloud.

User: Okay, so my pin is one, two, three, four.

Agent: Thank you. Your identity is verified and your refund has been confirmed. The amount will be processed to your original method of payment, and a confirmation will be sent to your registered mobile number. Thank you for contacting Saudia.