User: If you are, please join me in sharing.

Agent: Thank you, Mr. Mishra. We are contacting you regarding your Saudia flight from Jeddah to London, departing on the second of August at two thirty in the afternoon and arriving at six forty-five in the evening. We regret to

User: I just hate this. I hate this airline. I will no longer buy tickets from this airline. I just don't want to deal with all the annual inconvenience. I hate it.

Agent: I'm truly sorry for the inconvenience, Mr. Mishra. I understand you're frustrated. If you no longer wish to travel, I can help you cancel this booking and request a full refund to your original form of payment. Would you like me to proceed with that?

User: Okay, fine. We'll do that.

Agent: Understood. I’ll arrange a full refund for you. There’s no cancellation fee, and the amount will go back to your original form of payment within seven to fourteen working days. For security, I’ve just sent a one-time PIN to your registered mobile number. Please enter it on your phone keypad by pressing the hash key, then the four digits, and then the hash key again. Or, if it’s easier, you can simply say the four digits aloud.

User: Okay, so my pin is 1 2 3 4

Agent: Thank you. Your identity is verified and your refund has been confirmed. The amount will be processed to your original method of payment, and a confirmation will be sent to your registered mobile number. Thank you for contacting Saudia.