Agent: Hello, this is the automated assistant from Saudia. Am I speaking with our guest, Mr. or Ms. — holding booking reference A, R, Y, N, 0, 1?
User: Yes, you are.
Agent: Thank you for confirming your details. We are contacting you regarding your Saudia flight from Jeddah to London, departing on the second of August at two thirty in the afternoon and arriving at six forty-five in the evening.
We regret to inform you that, due to a schedule change, this flight has unfortunately been rescheduled. I'm truly sorry for the inconvenience this may cause. Shall I share the details of the new arrangement we have for you?
User: I want a full refund.
Agent: Understood. I can help you with a full refund instead. The refund will be issued to your original form of payment, and you'll receive a reference on your registered mobile and email, if we have one. It typically takes seven to fourteen working days to appear on your statement.
Does that sound okay to you so we can proceed?
User: Can you repeat that?
Agent: Of course. A full refund means we will return the ticket amount to your original form of payment, and we will send a refund reference to your registered mobile number. It usually takes seven to fourteen working days for the amount to show up on your statement. Are you comfortable with that so we can go ahead?
User: Y'all are weird.
Agent: All right. For security, we have sent a one-time PIN to your registered mobile number. Please enter it on your phone keypad: press the hash key, then the four digits, then the hash key again. Or, if that's easier, you can simply say the four digits aloud.