User: Yes, you are.

Agent: Thank you for confirming your details. We are contacting you regarding your Saudia flight from Jeddah to London, departing on the second of August at two thirty in the afternoon and arriving at six forty-five in the evening. We regret

User: Just give me my money back. I hate you or rather it would be better if you just cancel everything

Agent: I'm sorry for the inconvenience and I understand your frustration. If you no longer wish to proceed with the reservation, I can help you with the cancellation and refund request. We would refund the full amount to your original form of payment. Would you like me to go ahead and start that process now?

User: I just don't want anything from Saudi Airlines, this is just too much, I just hate this airline, please end this call, end everything, I don't care.

Agent: Understood, I won't keep you. I can log your complaint and if you wish to follow up, you can reach our Guest Care team at nine, two, zero, zero, two, two, two, two, two, two. We sincerely apologize and regret any inconvenience this matter may have caused. We appreciate your understanding and wish you a pleasant day.

User: No, I don't care. I don't care now. Now I just need my money back. So just give me refund.

Agent: I can take care of that for you. We'll issue a full refund to your original form of payment, and it should reach you within seven to fourteen working days. For security, we have sent a one-time PIN to your registered mobile number. Please enter it on your phone keypad: press the hash key, then the four digits, then the hash key again. Or, if it's easier, you can say the four digits aloud.

User: No, I want my refund

Agent: I understand, and I'm here to help. Would you like to try entering the one-time PIN again so we can process the refund, or would you prefer that I connect you with a live agent who can assist you directly?

User: I'll enter the pin again.

Agent: All right, let's try again. Please enter the four-digit PIN on your phone keypad by pressing the hash key, then the four digits, then the hash key again, or say the four digits aloud.