User: Yes, you are.

Agent: Thank you for confirming your details. We are contacting you regarding your Saudia flight from Jeddah to London, departing on the second of August at two thirty in the afternoon and arriving at six forty-five in the evening. We regret to inform you that, due to a schedule change, this flight has unfortunately been rescheduled. I'm truly sorry for the inconvenience this may cause. Shall I share the details of the new arrangement we have for you?

User: No, I would like to get a refund.

Agent: Understood, I won't take much of your time. I can help you request a full refund to your original form of payment. Once we confirm, it usually takes seven to fourteen working days to appear. For security, we'll need to verify with a one-time PIN sent to your registered mobile number. Are you ready to proceed with the refund now?

User: Yes, I'm ready to proceed with the refund.

Agent: All right. For security, we have sent a one-time PIN to your registered mobile number. Please enter it on your phone keypad: press the hash key, then the four digits, then the hash key again. Or, if it's easier, you can simply say the four digits aloud. Please go ahead now.