User: If you are.

Agent: Hello, this is the automated assistant from Saudia. Am I speaking with our guest, Mr. or Ms. holding booking reference A, R, Y, N, 0, 1?

User: If you

Agent: I'm sorry, I didn't catch that. Could you please confirm if you are the guest holding booking reference A, R, Y, N, 0, 1?

User: Yes, I'm the guest holding this PNR.

Agent: Thank you for confirming your details. We are contacting you regarding your Saudia flight from Jeddah to London, departing on the twenty-sixth of June at two thirty in the afternoon and arriving at six forty-five in the evening. We regret to inform you that, due to a schedule change, this flight has unfortunately been rescheduled. I'm truly sorry for the inconvenience this may cause. Shall I share the details of the new arrangement we have for you?

User: No, I would like to have a full refund.

Agent: I understand. You can request a full refund to your original form of payment, with no cancellation fees, and once processed it will typically take seven to fourteen working days to appear. We’ll send the refund reference to your registered mobile number. To proceed, I’ll need to verify this request. Are you ready to confirm the refund so we can start the verification process?

User: Yes, I would like to have a re-consultation.

Agent: All right. For security, we have sent a one-time PIN to your registered mobile number. Please enter it on your phone keypad: press the hash key, then the four digits, then the hash key again. Or, if that's easier, you can simply say the four digits aloud.