User: Yeah, I'm speaking. Tell me what it is about.

Agent: I'm sorry to disturb you — I'll keep this very brief. We are contacting you regarding your Saudia flight from Riyadh to Paris, departing on the twelfth of October at eight twenty-five in the morning and arriving at one forty in the afternoon. We regret to inform you that, due to weather-related reasons, this flight has unfortunately been cancelled. I'm truly sorry for the inconvenience this may cause. Shall I share the details of the new arrangement we

User: I'm stuck with nothing now.

Agent: I understand this is frustrating, and I’ll keep it brief. We are contacting you regarding your Saudia flight from Riyadh to Paris, departing on the twelfth of October at eight twenty-five in the morning and arriving at one forty in the afternoon. We regret to inform you that, due to weather-related issues, this flight has unfortunately been cancelled. I'm truly sorry for the inconvenience this may cause. Shall I share the details of the new arrangement we have for you?

User: Yeah, tell me.

Agent: Thank you. We have arranged a direct Saudia flight for you on the next day, the thirteenth of October. It will depart Riyadh at eight

User: No, I don't want this slide.

Agent: Understood. I won't take much of your time. Would you prefer to keep the value of your ticket for a future trip, or would you like to request a full refund?

User: How do I use this value of the ticket?

Agent: You can keep the value of your ticket as credit for future travel on Saudia, and it will be valid for two years from the original ticket issuance. When you’re ready to book another flight within that period, you can use this credit through Saudia’s channels, and the amount will be applied to your new booking. Would you like to go ahead and hold the ticket value for future use?

User: No, I want my refund

Agent: Certainly. We can request a full refund to your original form of payment, with no cancellation fees, and it typically takes seven to fourteen working days. To process it securely, I'll need to verify with a one-time PIN. For security, we have sent a one-time PIN to your registered mobile number. Please enter it on your phone keypad: press the hash key, then the four digits, then the hash key again. Or, if it's easier, you can simply say the four digits aloud. Please go ahead now.

User: OK.

Agent: We sincerely apologize and regret any inconvenience this matter may have caused. We appreciate your understanding and wish you a pleasant day.