User: Yes, you are

Agent: Thank you for confirming your details. We are contacting you regarding your Saudia flight from Jeddah to London, departing on the twenty-sixth of June at two thirty in the afternoon and arriving at six forty-five in the evening. We regret to inform you that, due to a schedule change, this flight has unfortunately been rescheduled. I'm truly sorry for the inconvenience this may cause. Shall

User: Don't care about this just get me my refund. I will never move from Saudi Airlines. I hate you

Agent: I'm sorry for the inconvenience and I understand your frustration. If you no longer wish to proceed with the reservation, I can help you with the cancellation and refund request. Would you like me to start that process now?

User: Yes

Agent: All right. We'll process a full refund to your original form of payment with no fees. It usually takes seven to fourteen working days. For security, we have sent a one-time PIN to your registered mobile number. Please enter it on your phone keypad: press the hash key, then the four digits, then the hash key again. Or you can simply say the four digits aloud.

User: My pin is 1234.

Agent: Thank you. Your identity is verified and your refund has been confirmed. The amount will be processed to your original method of payment, and a confirmation will be sent to your registered mobile number. We apologize for any inconvenience and wish you a pleasant day.